Refund & Return Policy
Effective Date: May 1, 2026
This Refund & Return Policy applies to eligible purchases made directly from EasDom LLC through easdom.com. Purchases made through a third-party marketplace or platform may be governed by that platform’s refund, return, cancellation, and dispute procedures.
1. Books Purchased Through TikTok Shop
EASDOM books are currently sold through TikTok Shop. All orders, shipping, cancellations, returns, refunds, replacements, damaged-item claims, and related purchase disputes for books are governed by the applicable TikTok Shop policies and procedures.
For any book order, please submit the relevant request directly through TikTok Shop. EasDom LLC does not apply a separate direct-return or refund policy to book purchases completed through TikTok Shop.
2. Assessments and Digital Reports
Because assessments and digital reports may be delivered or generated immediately, they are generally non-refundable once the assessment has been started, submitted, accessed, downloaded, or the report has been generated.
If you were charged more than once for the same purchase, were unable to receive the purchased digital product because of a verified technical problem on our side, or believe a billing error occurred, contact us and we will review the matter.
3. 99 Day Cohort Based Program — Trial
The 7-day trial fee is non-refundable once trial access has begun, except where required by law or where a verified billing or access error occurred.
4. 99 Day Cohort Based Program — Full Enrollment
For a full-program payment made directly to EASDOM, you may request a refund within 7 calendar days after the full-program charge. If a refund is approved, access associated with that full enrollment may be ended when the refund is processed.
After the 7-day refund window, full-program payments are generally non-refundable except where required by law or where we determine that an exceptional billing or service-delivery issue justifies a refund.
5. Consultations
A consultation cannot be cancelled or rescheduled within 24 hours of the scheduled start time. Any cancellation or rescheduling request must be submitted at least 24 hours before the scheduled start time. Requests made within the final 24 hours and missed sessions are non-refundable, except where required by law.
If EASDOM must cancel a paid consultation and a suitable rescheduled time cannot be arranged, you may receive a refund of the amount paid for that session.
6. Promotional, Coupon, and Discounted Purchases
Unless a promotion states otherwise, the same refund rules apply to discounted purchases. A refund will not exceed the amount actually paid by the customer.
7. Third-Party Marketplace Purchases
If you purchased through TikTok Shop or another third-party marketplace, all applicable returns, refunds, cancellations, replacements, and disputes are handled under that marketplace’s policies and procedures. For book purchases through TikTok Shop, TikTok Shop’s applicable policy governs.
8. How to Request a Refund or Return
Email contact@easdom.com and include your name, order email, order number if available, the product or service purchased, and the reason for your request.
9. Processing Time
Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider and financial institution and commonly take several business days after the refund is issued.
10. Mandatory Consumer Rights
Nothing in this Policy limits any refund, cancellation, return, or consumer right that cannot legally be waived under applicable law.
11. Contact
Questions about returns, refunds, or billing may be sent to EasDom LLC at contact@easdom.com or by mail at 2843 Shale Dr, Rangely, CO 81648, United States.